NVQ Business Improvement Techniques
Continuous Improvement Training the ‘Kaizen’ Way
Ongoing training is a key part of the Comserve commitment to our staff and recently ten members of staff from Head Office completed their NVQ Level 2 qualification in Business Improvement Techniques, an accredited management development programme based on the Kaizen philosophy and method of continuous improvement.
Kaizen is an original Japanese management concept for incremental change, the foundation of this method consists of five founding elements:
• Teamwork
• Personal discipline
• Improved morale
• Quality circles
• Suggestions for improvement
The core modules of the course included health & safety, contribution to effective team working, applying continuous improvement techniques and leading effective teams. The team took part in trainer led workshops and work based projects with on the job coaching and assessments to ensure they performed to their maximum potential.
Comserve was lucky enough to secure a full government grant for this widely recognised qualification.